1&1, a prominent provider in the German telecommunications and digital services, offers a comprehensive suite of services designed to meet the diverse needs of consumers and businesses.

Broadband Internet Offerings

1&1 provides high - speed internet connections through both DSL and fiber - optic (Glasfaser) technologies. Their DSL services are widely available across Germany. With speeds ranging from a basic 16 Mbit/s (DSL 16) that can be accessed via almost any home telephone line, to more advanced options like DSL 50, DSL 100, and in many cases, DSL 250, customers can choose a plan that suits their usage requirements. For instance, those who primarily use the internet for browsing, email, and occasional video streaming may find the 50 Mbit/s speed sufficient, while heavy - duty users such as gamers or those who frequently download large files might opt for the higher - speed DSL options.

The fiber - optic services, on the other hand, bring even more impressive speeds. Where fiber - optic infrastructure is in place (either FTTH - Fiber To The Home or FTTB - Fiber To The Building), customers can enjoy high - speed data transfer of up to 1 Gbit/s (1,000 Mbit/s). This is a game - changer for activities such as real - time gaming, 8K ultra - HD video streaming, and running a home office with multiple devices connected simultaneously. 1&1 also covers the costs of laying the fiber - optic cable up to the customer's home, making it an attractive option for both renters and homeowners. In fact, for renters, 1&1 will even obtain the landlord's consent for the cable installation, removing a common obstacle in the process.

Telephony Services

Telephony is an integral part of 1&1's offerings. A fixed - line telephone connection with a landline flat - rate is included in all of their DSL and fiber - optic internet packages. This means that customers can make unlimited calls to other fixed - line numbers within Germany at no additional cost. Calls to mobile numbers, special numbers, and international destinations are charged separately. The fixed - line connection is provided in parallel with the internet access, and calls are handled via IP - telephony through the DSL or fiber - optic router. Basic ISDN - comfort functions are also included in the package at no extra charge. Additionally, customers who wish to transfer their existing landline phone number to 1&1 can do so without much hassle, simply by indicating their preference during the DSL package booking process.

Mobile Services

In the mobile space, 1&1 has made significant strides. In 2021, they selected Rakuten Symphony to build Germany's fourth mobile network, which launched just 28 months later as a fully cloud - native network across core, OSS, BSS, and RAN. By 2023, they had launched their enhanced mobile broadband (eMBB) service for mobile. The network features cloud - native technology and automation/AI capabilities. 1&1 offers mobile data plans, including 5G data - flats with speeds of up to 500 Mbit/s. By the end of 2025, they aim to achieve nearly 100% 5G coverage across Germany, with current coverage standing at 90%. In areas where 5G is not available, customers can still surf at the maximum available 4G LTE speed. These mobile data plans also allow for the use of flat - rate internet in the entire EU - abroad without additional charges. Customers can also purchase a 1&1 mobile Wi - Fi router for a nominal fee, enabling them to create a mobile hotspot for their laptops, tablets, or other devices.

Digital Solutions for Businesses

1&1 caters to the needs of businesses as well. Their business offerings are tailored to the specific requirements of enterprises. They provide a range of services, including secure cloud storage solutions, which are essential for businesses to store and manage their data. Through their sister company ionos (formerly 1&1 Internet SE), businesses can also create their own professional websites, enhancing their online presence. In addition, with Microsoft 365 integration, companies gain access to the full - fledged Office suite, allowing for flexible teamwork from any location. For mobile and internet services, 1&1 offers business - specific tariffs, along with the 1&1 Service Card Business, which provides numerous additional service benefits.

Customer Support and Management

1&1 understands the importance of good customer support. They offer multiple channels for customers to get in touch. There are dedicated hotlines for different services such as the general customer service hotline for existing customers (0721 / 9600), product advice and ordering hotline (0721 / 960 5727), DSL & fiber - optic advice hotline (0721 / 960 9153), and mobile phone advice hotline (0721 / 960 6000). Customers can also reach out via email (info@1und1.de), through the contact form on their website, or on social media platforms like Facebook (@1und1) and Twitter (@1und1service). For self - service and easy management of their accounts, customers can use the 1&1 Control - Center. This platform, accessible both via a web browser and as a smartphone app (available for Android and iOS), allows customers to view all their contract details, manage their services, check their usage, and even troubleshoot some common issues. For example, they can report internet outages, check and optimize their home network, request a move of their 1&1 service, set up their 1&1 phone number or email address, and even cancel their internet contract if needed.

For further information, please follow the website: https://www.1und1.de